Terms and Conditions

Dear customers,

before you start shopping in our online store, please first read carefully our Terms and Conditions. By concluding the order you confirm that you become familiar with them. Thank you.

General provisions

These terms and conditions apply to the purchase in the online store eshop.petr-cech.com. Conditions specify and clarify the mutual rights and obligations of the Seller (operator, supplier) and buyer (consumer customer) incurred in connection with or under a purchase contract concluded through the online store of the Seller. Shop operator is MAV Trading s.r.o., Dolecky I 535, 763 14, Zlin-Stipa, ID: 292 63 671, VAT: CZ29263671. All contractual relations are concluded in accordance with Czech law.

Buyer - consumer - the person who at the conclusion of the contract is not in his commercial or other business activity. It is a natural or legal person who buys goods or services for purposes other than trading these products or services.

Buyer - entrepreneur - a person who is not a consumer. For the entrepreneur is also considered every person who enters into a contract related to its own business, manufacturing or similar activities, or if a separate exercise of their profession, or a person acting for or on behalf of the entrepreneur.

Relations modified Terms and Conditions shall be governed by the Civil Code (no. 89/2012 Coll.) And if the party consumer and Consumer Protection Act (no. 634/1992 Coll.). Excerpts from these laws can be found under this part of the Terms and Conditions.

Ordering goods, purchase contract and business conditions

Supply of goods means the chosen goods offered through the website online store seller. Offer of goods is not considered a proposal to deliver goods within the meaning of § 1732 paragraph. 2 of the Civil Code, the range of goods is informative and seller is not obliged to conclude a purchase agreement regarding this product.

Buyers can order goods create using the form on the website of the online store of the Seller. When you create an order using the form on the website of the online store Seller Buyer first selects the goods which he is interested. After selecting the desired quantity, shipping method and payment method Buyer confirms his order, thereby submits a binding purchase contract between buyer and seller.

Seller agrees to accept the draft contract Buyer if this proposal is not in conflict with the Terms and Conditions and Seller shall have no particular reason to believe that the buyer purchase contract breaches. The seller confirms the acceptance of the draft e-mail to the buyer's email address. The contractual relationship between the Seller and the Buyer arises acceptance of delivery orders (ie. Acceptance), which is sent to the Purchaser to the email address you stated in the Order. From that moment arise between the Buyer and the Seller mutual rights and obligations as defined in the Purchase Agreement terms and conditions, which are an integral part of this contract.

By concluding the purchase contract the buyer confirms that he is familiar with these terms and conditions and agrees with them. These Terms and Conditions are available on the website online store eshop.petr-cech.com and the buyer has the option before placing the order to become acquainted with them. The contract seller is archived for its successful fulfillment and is not accessible to third parties. Information about individual technical steps that lead to the conclusion of the contract are clear from the process of ordering from our online store and the buyer has the option before sending the order be checked and repaired, if necessary.

Unless the Purchase Agreement or its annexes expressly indicated differing understandings or validity of certain provisions of these Terms and Conditions is the purchase contract or otherwise express agreement between Seller and Buyer eliminated or otherwise modified, applies in other mutual relations of the Parties to these Terms and Conditions.

Terms and conditions will apply to business relationships, which intends to buy goods from the Seller, Buyer - entrepreneur. For these business relations, the general statutory provisions for the purchase contract.

Costs incurred by Buyer in connection with the closing of the purchase contract (eg. The cost of internet access, telephone costs) borne by the Buyer.

The rights and obligations of parties

The seller is obligated to sales agreements to supply goods to the Buyer, which is being purchased (ordered) and allow it to acquire ownership rights to it at the agreed price and the buyer is obliged to accept the goods and pay the purchase price.

In case of violation of the terms of the Purchase Agreement or the Terms and Conditions Buyer Seller reserves the right to terminate the Purchase Agreement. In this case, the buyer will be obliged to pay the Seller all costs associated with closing the purchase contract (order), particularly the cost of postage, if it is not taken over.

The buyer is obliged especially when ordering goods to be correct and true information. Data necessary for the conclusion of a contract given by the buyer by the seller are deemed correct.

Seller is not in relation to the Buyer bound by codes of conduct within the meaning of § 1826 paragraph. 1 point. e) of the Civil Code.

Extrajudicial handling of consumer complaints ensures Seller via electronic address eshop@petr-cech.com. Information on the settlement of the complaint sent by the Seller to the buyer's email address.

The seller is entitled to sell goods at a merchant. Trade inspection carried out under its authority the Trade Office. Supervision of privacy exercised by the Office for Personal Data Protection. Czech Trade Inspectorate within the specified range, inter alia supervision over compliance with Act no. 634/1992 Coll., On Consumer Protection, as amended.

The Buyer takes on himself the danger of changing circumstances within the meaning of § 1765 paragraph. 2 of the Civil Code.

Delivery and receipt of goods

Unless otherwise agreed in the Purchase Agreement, delivery method of the Purchase Contract determines and provides the Seller. The seller uses to deliver goods transportation service PPL CZ for the Czech Republic. The method of delivery to other countries is provided in the following section. In the event that the mode of transport is negotiated based on the request of the purchaser, the purchaser bears the risk of transport-related manner, including any additional costs to the chosen mode of transport.

Delivery time the goods if the offered goods listed, has informational purposes only and is not binding on the Seller. Seller agrees to send the goods to the Buyer at the earliest possible date, if the buyer has not chosen a different delivery dates. The deadline for sending goods which are at seller's stock is usually 1-2 business days, other commodities have the usual deadline for sending this in its card product. If ordering more items for the whole order as the deadline for sending considered the longest period for which these items occurs when the seller and the buyer do not agree otherwise. Total delivery time is then composed of deadline for dispatch and transport time transporter, which is listed in the following section. Buyer understands that for any delay in delivery transporters Seller bears responsibility. In exceptional cases, it may be the usual delivery time longer - this fact you will be informed by e-mail or phone. The supply of goods is considered a delivery to the address indicated by the Buyer when the order.

Seller reserves the right added the cost of postage to the price of the order. These costs Buyer will be informed before the conclusion of the order.

Seller is not responsible for damages caused by delay in sending or delivering the goods for any reason.

The buyer acquires ownership right to the goods kupovanému the takeover. Upon the receipt of goods also to the Purchaser the risk of damage to the goods. Package will contain a standard tax document (invoice), which also serves as a warranty certificate.

The buyer is obliged to take over the goods from the shipper, always carefully check the integrity of the shipping container goods. If the packaging is damaged, please provide this information to the handover protocol transport services (report it immediately to the carrier). Further, in case it is damaged goods also contact your nearest depot carrier.
By signing the delivery note buyer confirms that container shipments containing goods were untouched. Complaints of mechanical damage to the product, unmatched goods etc., Which was not apparent when accepting the shipment from the carrier, Buyer shall apply to the Seller immediately after their discovery. The seller is not liable for damage to goods incurred during transport, unless the Buyer immediately the damage is not applicable in accordance with the agreed terms of these Terms and Conditions.

In the event that the delivery method is negotiated on the basis of the special requirements of the buyer, the buyer bears the risk and additional costs associated with this method of delivery.

In the event that the reasons for which the Purchaser must deliver the goods repeatedly or in any other way than stated in the order, the Buyer shall pay the costs associated with repeated delivery of goods, respectively. costs associated with other means of delivery.

All communications from the Seller to the Buyer may be delivered to the email address specified in his user account or specified by the Buyer in the order.

Delivery methods

For sending abroad the following price ranges (depending on shipment weight) and transport time:

Country

Courier

Price

Delivery time

Austria

Austria Post

5,2 – 8,9 €

2-3 working days

Belgium

GLS

8,4 – 21,6 €

2-4 working days

Bulgaria

GLS

8,4 – 21,6 €

2-4 working days

Croatia

GLS

7,2 – 14,4 €

2-3 working days

Czech Republic

PPL

2,2 – 3,1 €

1 working day

Denmark

GLS

8,4 – 21,6 €

2-4 working days

Estonia

GLS (over 5 kg DHL)

9,5 – 23,1 €

2-4 working days

Finland

GLS (over 5 kg DHL)

9,5 – 23,1 €

2-4 working days

France

GLS

8,9 – 17,4 €

3-5 working days

Germany

DHL

4,5 – 11,0 €

2-3 working days

Greece

GLS

9,5 – 25,0 €

2-4 working days

Hungary

GLS

5,4 – 9,0 €

1 working day

Ireland

GLS

8,9 – 17,4 €

3-5 working days

Italy

GLS

8,9 – 17,4 €

3-5 working days

Latvia

DHL

18,6 – 23,1 €

2-4 working days

Lithuania

DHL

18,6 – 23,1 €

2-4 working days

Luxembourg

GLS

8,4 – 21,6 €

2-4 working days

Netherlands

GLS

8,4 – 21,6 €

2-4 working days

Poland

DPD

3,8 – 7,7 €

2 working days

Portugal

GLS (over 5 kg DHL)

9,5 – 23,1 €

2-4 working days

Romania

GLS

7,2 – 14,4 €

2-3 working days

Slovakia

Slovakia Post

3,4 – 8,1 €

1-2 working days

Slovenia

GLS

7,2 – 14,4 €

2-3 working days

Spain

GLS (over 5 kg DHL)

9,5 – 23,1 €

2-4 working days

Sweden

GLS (over 5 kg DHL)

10,2 – 23,1 €

2-4 working days

United Kingdom

GLS

8,9 – 17,4 €

3-5 working days

Non-acceptance of goods

In the event that the buyer does not accept the ordered goods, whether it is delivered to any shipper, it is a breach of the purchase agreement Buyer. A breach of the purchase agreement is also, if buyer chose payment by bank transfer, he failed.

In the event that the Buyer commits a breach of an agreed purchase contract, is obliged to pay a penalty of 30 €. By creating a purchase order (a purchase contract) Buyer AGREES to these terms and conditions, therefore, accepts the above agreed contractual penalty. The contractual penalty is payable within 5 days of receipt of the invitation for its payment, which will be sent to Buyer at the email address indicated in the Purchase Agreement.

Payment Terms

The buyer must pay the purchased (ordered) goods payments made in cash (COD) upon receipt of goods (-for CZ only-), by bank transfer to the seller's account in advance, credit card or online transfer (-for CZ only-). In the case of payment by bank transfer of goods to the seller's account in advance, credit card or online transfer is sent to the Buyer until after the entire purchase price including the cost of delivery (shipping and handling) to the account of the seller.

All prices are inclusive of VAT, unless explicitly stated at the prices that the price is without VAT. All merchandise is delivered with a tax receipt. The goods remain until full payment of the agreed price of the property of the seller.

Seller reserves the right to change the Terms and Conditions and changes in prices of goods offered in the online store. Any such changes will be announced and carried out through the website of our online store eshop.petr-cech.com. Offer (including the Action of goods, sales events and leaflet) is valid while stocks last. Price is valid at the time of ordering.

Method of making a payment of purchased goods

Bank transfer - The agreed purchase price for the goods purchased and the cost of delivery (shipping and handling) are paid by Buyer performing regular bank payment order at any bank, which will be transferred payment to the seller's account maintained with Fio banka Inc. Documents for payment (account number, IBAN, SWIFT, amount, constant and variable) after the buyer receives confirmation (of the rules within 24 hours - about a possible delay in order confirmation Buyer will be informed) the confirmation e-mail. The goods will be shipped to the Buyer after the payment is credited to the seller's account. The price of this service is 0 €.

Credit card - Immediately after completion of the order will display GoPay payment gateway or PayPal, where Buyers can make the payment of the agreed purchase price for the goods purchased and the cost of delivery (shipping and handling). In the event that the buyer chooses this method of payment of the purchase price for the goods during the order payment gateway closes, sent by electronic mail to your e-mail address link to the payment gateway for the execution of payments. The goods will be shipped to the Buyer after the payment is credited to the seller's account. The price of this service is 0 €.

On-line via internetbanking - Upon completion of the order will be redirected to the buyer's internet banking selected banks, where Buyer may make payment of the agreed purchase price for the goods purchased and the cost of delivery (shipping and handling) by performing online bank transfer. Protecting online transfer is done directly by individual banks. The goods will be shipped to the Buyer after the payment is credited to the seller's account. The price of this service is 0 €. (-only for CZ-)

COD - The agreed purchase price for the goods purchased and the cost of delivery (shipping and handling) are paid to the seller upon receipt of the goods by the Buyer through the payment transporter (PPL CZ). The price of this service is 1,3 - 1,4 €. (-only for CZ-)

The right to withdraw from the contract

If the purchase contract concluded by means of distance communication (internet shop), the Buyer in accordance with § 1829 et seq. Civil Code the right, without giving any reason and without any sanction to withdraw from the contract within 14 days of receipt of goods. In this case the buyer shall notify the seller in writing, preferably by completing the withdrawal, which is available here, which indicate that it was withdrawing from the contract, stating the order number, purchase date and account number for a refund. Deadline for withdrawal from the contract is deemed to be maintained if the buyer sends the seller during its announcement that it is withdrawing from the contract. In case of withdrawal from the purchase agreement, the purchase contract canceled from the beginning.

In the event that the Buyer withdraws from the contract within the statutory 14 day period and returned goods is not complete without packaging or is demonstrably used or damaged, the Operator against the Purchaser is entitled to damages and is entitled to thus entitled to compensation unilaterally offset the claim of the Buyer to the Seller to refund the purchase price. The operator in this case returns to the Buyer only thus reduced purchase price.

Buyer acknowledges that pursuant to § 1837 of the Civil Code can not terminate the Purchase Agreement in the cases listed here, especially in the case of delivery of goods which have been modified by the request of the purchaser or his person, as in the case of supplies of goods subject to rapid deterioration, as well as goods which after delivery irrevocably mixed with other goods, sealed goods that Buyers from unsealed hygienic reasons it is not possible to return (eg. lingerie and swimwear), supply audio or video recordings or computer program, if violated their original packaging, or delivery of newspapers, periodicals or magazines.

Buyers in the case of using the right of withdrawal will send or transmit Seller without undue delay, within 14 days of withdrawal, goods received from him, including all its components and accessories. The goods must be returned to the seller undamaged condition and, if possible, in the original packaging. The seller is not obliged to return the funds received to the Buyer before demonstrable receiving returned goods. In the case of use for shipping Buyer (right above 2500 CZK free), when the withdrawal from the Purchase Contract Seller is entitled to the normal value of this service unilaterally offset the claim of the Buyer to the Seller to refund the purchase price.

If the buyer withdraws authorization from the Purchase Contract, Seller shall, without undue delay, within 14 days of withdrawal, return funds to the bank account of the Buyer. The seller notes that in accordance with § 1820 paragraph. 1 point. g) bear the cost of returning the goods Buyer, this applies even if the goods can not be returned to their character usual postal route.

Returned goods must be sent to the Seller on delivery, these shipments will not take the seller.

If the buyer withdraws from the purchase contract without justification and still sends goods operator, not goods are accepted, eventually will cost the buyer sent back.

Although the seller is committed to good orientation in the market for goods sold, may occur in rare situations where it would be unable to deliver the goods ordered under the terms agreed in the Purchase Agreement. Seller therefore reserves the right in such cases to withdraw from the purchase contract.

Until the receipt of goods by the Buyer, the Seller is entitled to withdraw from the contract at any time.

If the seller withdraws from the contract, it shall immediately inform the Purchaser to the email address indicated by the Buyer when the order. Furthermore, the Buyer is obliged to return the full purchase price of the goods if this has already been paid.

Buyer acknowledges that Seller is entitled to rescind the purchase contract concluded with the Buyer, which in a previous contractual relationship with the Seller breached its duty of any substantial way. Violation of a previous contractual relationship is considered substantial for withdrawal for conduct within the meaning of § 2002 paragraph. 2 of the Civil Code.

Liability for defective goods - right of defective performance

The rights and obligations of the parties regarding the rights of defective performance shall be governed by the relevant legislation (in particular § 1914-1925, § 2099-2117 and 2161-2174 § Civil Code). The buyer is entitled to exercise the right of the defect, which occurs in consumer products within the statutory period, ie. 24 months from the receipt of goods.

Seller is responsible that the goods upon receipt have defects. Seller is responsible in particular that when the buyer took the goods:

thing has qualities that the parties have agreed, and the absence of agreement, those properties which the manufacturer or seller described,
the goods are fit for the purpose which the seller says its use or to which goods of the same type are normally used
goods in quantity, measure or weight and
the goods comply with the legal requirements.
The buyer is obliged to inspect the delivered goods purchased immediately after its takeover, if not damaged. If the buyer discovers that the item is damaged (does not apply to damage caused in its delivery - transportation to the Buyer) shall establish a record of the damage, which in turn sends the seller by e-mail at eshop@petr-cech.com. In the case of existence thus ascertained damage to the buyer is entitled to grant a reasonable discount on the purchase price of the goods or exchange of goods for goods without defects. Later claims of mechanical damage to such goods sellers will no longer be recognized.

Buyer exercise the right of defective performance:

in the case of removable defect - can seek to either repair or supplement what is missing or reasonable discounts,
in case of irreparable defect and can not for her goods properly used - can either cancel the contract or to demand a reasonable discount from the price,
if the defective fulfillment insignificant breach of contract - has the right to eliminate defects or a reasonable discount from the purchase price,
if it is defective performance of a material breach of contract - has the right to eliminate defects in the delivery of new things without defect or delivery of missing things, to eliminate the defect repair things at a reasonable discount on the purchase price or withdraw from the contract.
Rights of defective performance is not subject to normal wear and tear of goods (or part thereof) resulting from its use. Shorter life goods can not be regarded as a defect of the goods and not to exercise her right of defective performance.

Entitled to exercise the right of defective goods expires if:

wear and tear of normal use,
improper handling and use contrary to the instructions or user's manual,
damaged elements (eg. water, fire or lightning, etc.)
damaged by excessive load,
damage to goods during transportation (such complaints are handled directly with the carrier).

A claim for defective goods

Rights of defective performance puts the Buyer to the Seller. The buyer is obliged to send the Seller the goods in which he invokes the rights of defective performance, at its own expense, the goods with proof of purchase (to prove the purchase contract) and a report describing the defects in the form that is available here. A moment of exercising the right of defective performance shall be the moment when the seller has received from the Buyer goods.

The way of settling the claim of defective performance decides Complaints Department Seller which Buyer may be contacted at e-mail address eshop@petr-cech.com. The seller will decide on a claim for defective performance immediately, in complicated cases within 5 working days. This period does not include an adequate time depending on the type of product or service required for expert assessment of the defect. A claim of defective performance, including the removal of defects the Seller will be settled without undue delay, within 30 days of exercising the right of defective performance, unless the seller and the buyer agree on a longer period. A moment of exercising the right of defective performance shall be the moment when the Seller provably bought the goods from the Buyer.

The seller sends the buyer an e-mail confirmation of receipt of the claim put forward by defective performance to the email address specified in the complaint form. After the defect Seller complement to this form any more accurate defect, identify both contracting parties, a way of settling the claim, date, place and signature of the Seller. In case of refusal relied on the rights of defective performance, the seller reasons for such refusal. The fact that the claim was put forward by the Purchaser of the rights of defective performance accounted for, the Buyer shall be informed, at the email address you entered when exercising the right of defective performance.

In the event of a complaint in person at the premises of Seller, Buyer shall also be informed of the deadline for picking up the goods. In the event that the Buyer fails to collect the goods after processing the claim put forward by the defective performance within the period prescribed by the Seller, the Seller is entitled to charge a reasonable storage or self-help sell the goods to the buyer. For this procedure, the Seller must notify Buyer in advance and should have a reasonable additional period for delivery.

Right from defective performance of the Purchaser shall not be paid if the buyer knew that the thing has a defect, or if the buyer caused the defect itself. In the event of unrecoverable defect goods will be required by the buyer the goods exchanged for the same item, or he will be refunded the purchase price already paid back.

Protection of personal data

Handling personal data Buyers shall be governed by Act no. 101/2000 Coll., On protection of personal data and amending certain laws, as amended.

The server operator eshop.petr-cech.com, the company MAV Trading s.r.o., Dolecky I 535, 763 14, Zlin-Stipa, ID: 292 63 671, VAT: CZ29263671 declares that the personal data of buyers are confidential and will not be provided to any third party, will not be provided to any third party and managed personal data are protected against misuse. Persons who register on the website of the online store eshop.petr-cech.com agrees to:

processing of their personal data, which means the name, address, date of birth, identification number, tax identification number, email address, gender, bank account number and phone number, and gives consent to the collection and processing of personal data by the Operator,
The operator of the processing of personal data for the purpose of realization of rights and obligations under the contract, the operation of the loyalty program for Buyer and for the purpose of maintaining user account. Buyer agrees to the processing of personal data by the seller as well as for the purpose of sending commercial messages and information to the Buyer. Consent to the processing of personal data by the Buyer grants voluntarily and can charge at any time via the link provided at the end of business communication revoked
sending commercial offers related to goods or services of the Operator to buyer's email address (maximum 1 per week) and agrees to receive commercial communications operator on the buyer's email address,
by sending a so-called storage. cookies on his computer. None of the cookies used on the website of the online store does not collect and contain the information, with the nature of the personal data of Buyer and consequently does not identify any specific person. By setting your Web browser might Buyer individual cookie manually delete or block altogether. Individual cookie can also block or allow only for specific websites.
This information is necessary to identify the persons registered as the buyer. Used to implement, the necessary accounting operations and accounting of payments made for goods purchased, in order to correct the supply of goods and to communicate with the Buyer.

Buyer acknowledges that it is obligated to your personal data (for registration, in your user account or when ordering) correctly and truthfully and without undue delay inform the seller about changing their personal data. The buyer confirms that the personal information is accurate and that he was advised that it is voluntarily provide personal information.

Buyer's personal data processing operator may appoint a third party as a processor. Current information on the data processor will eventually be sent to the purchaser at his request. Personal data will be processed for an indefinite electronically in an automated manner or in printed form non-automated manner.

In the event that the buyer thought the seller or processor performs the processing of his personal data that is inconsistent with the protection of private and personal life of the purchaser or against the law, especially if the personal data are inaccurate for the purpose of processing, may:

ask the seller or processor for explanation
require the seller or the processor rectifies the situation.
If the buyer requests information regarding the processing of their personal data, the operator must deliver this information. The seller has the right to provide information pursuant to the preceding sentence, require reasonable compensation not exceeding the costs of providing the necessary information.

Interpretation of certain terms

Purchase contract - contracts concluded between the Seller and the Buyer as electronically through the online store eshop.petr-cech.com Operator.

Internet shop operated on a website located on the Internet at eshop.petr-cech.com - online system operated on the Internet for the sale of goods, which allows to conclude a purchase contract between the Operator and the Buyer using distance communication, ie. Remotely .

Goods - movable assets, respectively. software sold through the online store.


Final Provisions

The language of the Purchase Agreement and the communication between Seller and Buyer is the Czech language.

In the event that any provision of these Terms and Conditions have been any reason invalid or unenforceable, this fact does not cause invalidity or ineffectiveness of other parts of the Terms and Conditions of the purchase contract.

The Business Conditions may be amended by the Seller. The changed business conditions are effective from the date of publication. The rights and obligations of the Seller and Buyer incurred prior to the effective date of the new version of Terms and Conditions are not affected by the change.

Purchase contracts concluded within the shop from eshop.petr-cech.com seller are archived in electronic form and not accessible to others. Buyer agrees to collect and use information about their purchases indefinitely. Rules for handling such data are described in this document. If in the future they change, will detail the new rules published on this site.

Seller is not responsible for any loss, injury or property damage, whether direct or indirect, caused by a defect of the delivered goods, if such loss, injury or property damage can not cause carelessness, negligence or intent on the part of the Seller.

 

These Terms and Conditions are valid from 1 March 2016 pending the publication of a newly revised version.