Information for customers

Dear customers,

we have prepared the most important information that we think may be helpful when shopping in our online store. Your Petr Cech's Team

Procedure for items exchange

If the size or material of the item does not fit you or you have any other reason to return it, we offer you the possibility to exchange both for different size or possibly completely different product. We recommend that you send an e-mail to eshop@petr-cech.com describing size or product you have chosen to exchange, so we could keep it in stock and eliminate that the item will sell out during the exchange process.

Afterwards send the returned items to our billing address:

MAV Trading s.r.o.
Dolecky I 535
763 14 Zlin-Stipa
Czech Republic

Please attach a copy of the invoice and filled out "Return list", which you can find below.

Procedure for items returning

If you decide to use the legal deadline for returning the goods, you must notify us of this the 14th day from the date you received the goods at the latest. You can either contact us by a letter or by e-mail to eshop@petr-cech.com. Afterwards, within 14 days after receiving of the goods, it needs to be sent to our invoice address:

MAV Trading s.r.o.
Dolecky I 535
763 14 Zlin-Stipa
Czech Republic

Please attach a copy of the invoice and written request for withdrawal from the contract, which you can find below as "Return list".

Please note that in case of the full purchase price refund, the goods must be unused, undamaged and in original packaging.

Procedure for items complaints

If you have found a fault in material or manufacturing defect on an item purchased in our online store eshop.petr-cech.com, you can send it back for consideration within the warranty period to our address:

MAV Trading s.r.o.
Dolecky I 535
763 14 Zlin-Stipa
Czech Republic

Please attach a copy of the invoice and the completed form called "Complaint protocol", which can be found below. We highly recommend you to read claim Conditions, Section Liability for defective goods before sending the itemsback.

 

For download: